Is It Possible To Out-Perform US Call Centers?

There is an existing debate going on between proponents of offshoring call centers and those against it. The belief that US Call centers can communicate messages effectively, know-how on instinctively promoting products and services and closing a sale outweighs the beneficial effect it brings globally, specially to third-world countries, is becoming prevalent.

Clearly the US Call Center industry has two clear and distinct advantages over its offshore competitors.

1. Clear Communication

Let's face it, no amount of language training can ever replicate those of a native-speaker. Accent and language barriers are the chief reasons why US callers hang-up. They get annoyed at the stark realization that they're trapped in a lengthy sales script delivered in a hard-to-understand accent. What's sad is that for a lot of these callers, a not-so-american accent equates to a not-so-impressive customer service. Even having an American sounding name doesn't help at all, in some situations it even infuriates the caller because the name doesn't match the accent.

Customer satisfaction surveys proves this point because as soon as the caller realizes that they're calling a call center instead of the business they need to be connected to, their opinions turn south. Even more so when they realize that they're speaking with a non-US agent, the opinions toward the agent plummets even more. Callers often point out difficulty in communicating with thick-accented agents, and they feel just moving back and forth with a set of scripted questions, lengthening the time spent asking even simplest of questions.

2. Cultural Affinity

A shared language and business culture is what connects US agents naturally connect with their callers.

These are but some of the hurdles offshore and outsourced BPO's and Telemarketing Call Centers have to face. What is least mentioned is the fact that offshore telemarketing services, lead generation and answering services provide a stable income for third world countries. What they lack in language proficiency they make up in excellent customer service, going the extra mile to prove that having a little if not negligible accent, is just a minor inconvenience compared to the customer service they will experience.

Order Taking and Answering Services for Hotels Bookings

Travelling is one of the things that people love to do. Who doesn't want to go to places and have some vacation and take a break from work? Indeed, the travel and hospitality industry has made a significant increase with their sales and revenues. Hotels is one of the businesses that benefit most in this increasing number of travelers. The comfort, convenience and safety in staying in a hotel on a vacation is one of the reasons why travelers have their hotel accommodations booked and reserved. Hotels and other businesses under the hospitality industry can benefit a lot with order taking and answering services from inbound call centers.

Because of the increasing number or hotel reservations and bookings you may not have enough staff to entertain all your hotel reservations and booking calls considering that they do have other business activities. Thus, it can result into losing a call. In such business, incoming call are critical and needed to be answered and you cannot afford to lose a phone call. An unanswered call is a probable sales loss.

There are inbound call center companies that specialize in providing answering services and order taking services. Outsourcing to inbound call center companies for your answering services and order taking services is a wise decision that you can make for your business. It is a cost- efficient way of leveraging you answering service without having the fear of losing any calls for your hotel reservations and bookings.

Answering services and order taking services provided by inbound call center companies are not only for hotel reservations and bookings. Any company that do have incoming calls that are always being missed out or overflow calls can avail the benefits that inbound call center services provides.

Callbox Connect is one of the many inbound call center that offers professional answering services and order taking services for business to business or even to business to consumers . Outsourcing is a cost- effective solution in saving up your business resources without compromising the quality of customer service that you provide.